Frequently Asked
Questions

Answers to the most common questions families ask about our in-home care services.

8 questions answered below

What services does Vital Care Associates provide?

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We provide personal care (ADLs), companion care, homemaking, respite care, safety supervision, nutrition support, overnight/live-in care, and post-hospital transitional care. Every plan is customized to fit the individual's needs.

Are your caregivers licensed and background-checked?

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Absolutely. Every caregiver goes through a thorough background check, reference verification, and is trained and certified to Delaware state standards. We are fully licensed, bonded, and insured.

What areas of Delaware do you serve?

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We serve all three Delaware counties: Kent County, New Castle County, and Sussex County. We're based in Smyrna, centrally located to serve the entire state efficiently.

How quickly can care begin?

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In most cases, we can begin care within 24-48 hours after the initial assessment. For urgent situations, we do our best to accommodate same-day or next-day starts.

How much does in-home care cost?

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Costs vary based on the level of care, hours needed, and specific services required. We offer competitive rates and will provide a clear, detailed quote during your free consultation. We also work with long-term care insurance and Medicaid waiver programs where applicable.

Do you accept insurance or Medicaid?

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We accept most long-term care insurance policies and work with Delaware Medicaid waiver programs. Contact us to discuss your specific insurance situation and we'll help determine your coverage options.

Can I change my care plan after it starts?

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Of course. Care needs evolve, and we adjust accordingly. You can increase, decrease, or change services at any time with no penalties. We regularly reassess to make sure the plan still fits.

What if I'm not happy with my caregiver?

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Your satisfaction is our priority. If a caregiver isn't the right fit for any reason, we'll promptly assign a new one at no extra cost. We work hard to match personalities and care styles from the start.

Still Have Questions?

We're happy to help. Call us or send a message — we respond quickly.